Piano Mastery Monthly – Terms & Conditions

Summary

• Core – £149 one-time payment for one 12-week programme.
• Mentorship – £249 one-time payment for one 12-week programme, including one-to-one coaching.
• There is no automatic renewal on either tier.
• Programme content is released weekly throughout the 12 weeks.
• Performance videos are submitted in Weeks 4, 7 and 11, followed by personalised written feedback.
• Mentorship members also receive three one-to-one coaching sessions: one during Weeks 1-4, one during Weeks 5-8, and one during Weeks 9-12. All three sessions may be booked from the date of enrolment, subject to availability.
• 30-day refund policy: refunds may be requested within 30 days of purchase provided no personalised written feedback or one-to-one coaching has been received. This is in addition to and does not affect your statutory rights.
• At the end of the 12-week programme, your access ends automatically. You can re-enrol after your current programme has ended.

1. Payment and Access

Piano Mastery Monthly (“PMM”) is available in two membership tiers:

Core – £149
A one-time payment providing access to the 12-week programme, including weekly programme content, resources and personalised written feedback.

Mentorship – £249
A one-time payment providing everything included in Core, together with three one-to-one coaching sessions during the 12-week programme.

Both tiers provide access for one 12-week programme, beginning on the date of registration (“Week 1”).

Programme content is released gradually throughout the 12 weeks, with new guidance, resources, routines and challenges made available each week.

There are no recurring or automatic charges. Your membership will expire automatically at the end of the 12-week programme, and you will not be charged again unless you choose to re-enrol.

Once your membership expires, access to your dashboard, feedback area and other member features will be suspended. Your previous feedback and account data will be retained for future access if you re-enrol.

2. Written Feedback and Performance Submissions

All Core and Mentorship members are entitled to submit a performance video and receive personalised written feedback at the following points during the 12-week programme:

• Week 4
• Week 7
• Week 11

Performance videos must be submitted by the end of the relevant submission week in order to receive feedback for that submission point.

Your written feedback and previous submissions will be available through your private feedback page while your membership is active.

Unused or missed feedback opportunities do not carry over to a later submission point or a future programme.

3. One-to-One Coaching – Mentorship Tier

Members enrolled in the Mentorship tier receive three one-to-one coaching sessions during the 12-week programme:

• One session during Weeks 1–4
• One session during Weeks 5–8
• One session during Weeks 9–12

All three coaching sessions may be booked from the date of enrolment, subject to availability. You do not need to wait until a particular four-week period begins before booking your session.

The sessions themselves must, however, take place within the relevant periods: your first session during Weeks 1–4, your second during Weeks 5–8, and your third during Weeks 9–12.

Coaching is not tied to the performance submission weeks. You can choose when within each of these four-week periods you would most benefit from your session.

Coaching appointments are subject to availability, and members are encouraged to book in advance to secure a suitable time.

Unused coaching sessions do not carry over into a later four-week period or a future programme.

4. Refund Policy

In addition to, and without affecting, any statutory cancellation or refund rights you may have under applicable consumer law, PMM offers the following 30-day refund policy.

Members may request a full refund within 30 days of purchase, provided that they have not yet received any personalised element of the programme.

For Core members, this means that no personalised written feedback has been delivered.

For Mentorship members, this means that neither personalised written feedback nor a one-to-one coaching session has been received.

Once personalised written feedback has been delivered, or a Mentorship member has received a one-to-one coaching session, the additional 30-day refund offer will no longer apply.

Refund requests must be sent to info@pianomentoring.com within the 30-day period.

Nothing in this refund policy affects your statutory rights.

5. Pause Option

Members may pause their membership once during each 12-week programme, for a maximum of two months.

During an approved pause, access to PMM resources and personalised written feedback will be suspended. For Mentorship members, access to one-to-one coaching will also be suspended.

The member’s 12-week programme will resume following the pause, with the remaining programme access extended accordingly.

Any performance submission dates or Mentorship coaching periods affected by the pause will move with the member’s programme schedule.

Pause requests must be submitted at least 7 days before the membership expiry date.

6. Re-enrolment

PMM does not renew automatically.

You may re-enrol after your existing 12-week programme has expired. Re-enrolment begins a new programme at the membership tier and price available at the time of re-enrolment.

Your previous feedback and account data will be retained so that you can refer to your previous work when access is restored.

To re-enrol, simply log in to your account and follow the instructions provided.

7. Member Responsibilities

Members are responsible for:

• submitting performance videos by the relevant deadlines in Weeks 4, 7 and 11;
• if enrolled in Mentorship, booking and attending the first coaching session during Weeks 1–4, the second during Weeks 5–8, and the third during Weeks 9–12;
• understanding that unused or missed written feedback opportunities and coaching sessions do not carry over into later periods or future programmes;
• ensuring they have a suitable internet connection, device and any other equipment necessary to access the online programme and, where applicable, participate in online coaching sessions; and
• using downloadable materials and programme resources for personal use only. Programme materials must not be copied, shared, distributed, republished or otherwise made available to others except where expressly permitted.

8. Changes to the Programme or Terms

PMM may update these Terms and Conditions from time to time.

Where a change materially affects an existing member’s rights or the programme they have purchased, members will be given appropriate notice.

Changes to these Terms will not affect or restrict any statutory rights that apply to your purchase.

9. Privacy

By enrolling in Piano Mastery Monthly, you acknowledge our Privacy Policy, which explains how we collect, use and protect your personal data.

Personal data is handled in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.